Transactions Manager II

Job Description

Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you’ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment.

As a Transactions Manager II within JPMorganChase, you will play a pivotal role in managing a team(s) responsible for processing daily document transactions and extracting checks and remittances. Your role will involve leveraging your broad knowledge of transaction or operations management principles and practices to ensure optimal technology services are utilized for capturing client information. You will be expected to make data-driven decisions that impact the short-term objectives and priorities of your team and wider department, all while fostering a collaborative and inclusive environment. Your ability to manage high-performing teams, resolve operational issues, and enhance customer experience will be crucial in this role. Additionally, your proficiency in data and tech literacy, market product knowledge, prompt writing, and artificial intelligence will enable you to drive innovation and strategic thinking within your department.

Job responsibilities

• Lead teams in daily processing of document transactions and extraction of checks and remittances, optimizing delivery of strategic priorities and department objectives, including productivity, quality, and customer experience.
• Oversee remittance processing operations by setting daily production goals, delegating work, evaluating performance, and implementing action plans to maximize productivity and quality.
• Manage shift operations by resolving production or quality issues, and escalating process delays or breakdowns to management and key stakeholders.
• Apply strategic thinking, operational acumen, and data literacy to make informed decisions impacting the department and communicate insights effectively to the team and other departments.
• Utilize data analysis skills to evaluate end-to-end processes, identifying critical issues and opportunities to optimize transaction management.
• Leverage proficiency in artificial intelligence and prompt writing to guide AI system behavior, ensuring accurate outputs and supporting the implementation of new technologies.

Required qualifications, capabilities, and skills

• Demonstrate expertise in managing a team within a transaction processing environment for at least three years, effectively leading and optimizing team performance.
• Demonstrated ability to apply advanced analytical and problem-solving skills in a transaction management setting.
• Proven experience in implementing and optimizing automation technologies in a transaction processing environment.
• Proficiency in using artificial intelligence and prompt writing to guide the behavior and responses of AI systems.
• Demonstrated ability to apply strategic thinking and data & tech literacy in making informed decisions and communicating insights effectively.

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.