Client Services Coordinator

THIS IS A 15-MONTH CONTRACT TO HIRE OPPORTUNITY!

M-F 8am-5pm

100% Onsite

A career with EMD Electronics is an ongoing journey of discovery: our 63,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

What We Do:

The Client Services Representative will ensure high customer satisfaction by taking care of fast and reliable customer order/ customer request handling throughout the entire order to cash process.

Who You Are:

Minimum Qualifications:

• High School Diploma
• 3+ years Customer Service Experience

Preferred Qualifications

• Bachelor’s Degree
• Supply Chain Experience
• Export Experience
• high Leadership and Analytical skills'
• high customer-orientation, diplomatic
• high interpersonal communication and written skills, proactive problem-solving and trouble shooting skills, managing crisis and the ability to multitask effectively.
• Highly motivated and organized, with attention to prioritizing incoming tasks and high attention to detail
• Able to meet the challenges of a dynamic and agile environment, while maintaining a high level of professionalism.
• Cultural sensitivity
• Working knowledge of Microsoft Word, Excel, Outlook, Teams
• ability to efficiently build up relationships and networks
• Experience with customer service software preferred (e.g. SAP, ERP, SFDC) Understanding the sales order process

salary: $29 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
• Provide customers with order status, requested documents, shipping dates and tracking proactively and when additional requests are received
• Work with the commercial team to provide quotations for sales inquiries for both potential and existing customers
• Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences
• Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair
• Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests
• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs
• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
• Support creation of SOP's

The essential functions of this role include:

• working up to 1 hrs of overtime per week

Skills

• Client Service
• Supply Chain (6 months of experience is required)
• Multi-tasking
• Organization
• SAP (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.