Tech Support Representative

Tech Support Representative at Afni summary:

The Tech Support Representative provides technical assistance for cable, router, and internet issues primarily through inbound calls, requiring extensive troubleshooting skills and customer service experience. The role involves processing orders, updating accounts, and multitasking with attention to detail in an onsite environment. The company offers comprehensive training, benefits, and career advancement opportunities within a stable and supportive team.

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.

What can you expect from your work at Afni?

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What are the qualifications to be a Tech Support Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States

Keywords:

tech support, technical assistance, customer service, inbound calls, internet troubleshooting, router support, cable service, order processing, account management, technical troubleshooting