Investigations Manager - Electronic Crimes Investigations

Come join our Global Security Team as an Electronic Crimes Investigator

As an Investigator within our Global Security team, you will be an integral part of the Electronic Crimes Investigations team, playing a crucial role in safeguarding the firm's employees and assets worldwide. In this dynamic position, you will lead a team of skilled investigators, managing high-complexity fraud investigations and collaborating with law enforcement at local, state, federal, and international levels. Your expertise will be pivotal in addressing fraud and technology risks, ensuring compliance, and protecting the firm's reputation. This role offers a unique opportunity to make a significant impact by developing and implementing strategies to combat electronic crimes, while fostering strong relationships with key stakeholders and law enforcement agencies. If you are a proactive and experienced professional with a passion for security and risk management, this is your chance to contribute to a vital aspect of our global operations.

Job Responsibilities:

• Manage the investigation process, gathering evidence for fraud investigations across all bank products.
• Supervise daily activities and assignments for a team of Electronic Crimes investigators.
• Communicate effectively with Lines of Business to correct system or process deficiencies.
• Liaise with Law Enforcement and CTC regarding cyber threats impacting investigations.
• Analyze and identify fraudulent transactions to mitigate reputation and financial risk.
• Ensure proper mitigation efforts on significant intelligence leads related to fraud and risk.
• Recognize opportunities for addressing fraud issues, risks, and exposures.
• Maintain strong relationships with federal, state, local, and international law enforcement agencies.
• Conduct investigations of significant fraud events when necessary.
• Understand online and call center authentication tools and strategies.

Required qualifications ,capabilities and skills

• Minimum of 8+ years experience in Investigations, Compliance, or Risk
• Knowledge of financial fraud trends and investigative techniques leveraging technology.
• Understanding of bank systems used for fund movement, such as ACH and Wire Transfer.
• Basic understanding of cyber organized criminal groups and electronic crimes.
• Familiarity with SAR regulations and quality expectations.
• Clear understanding of bank instruments and payment systems.
• Thorough understanding of industry data security trends related to fraud vectors.
• Advanced knowledge of PII security best practices.
• Ability to effectively communicate and collaborate with business stakeholders and external resources.
• Strong knowledge of computers and general data processing controls.

Preferred qualifications ,capabilities and skills

• Experience presenting to an audience regarding fraud or investigations.
• Experience with tools for aggregating, organizing, and analyzing large data sets and some programming experience helpful, but not required.
• Ability to organize and articulate sophisticated fact patterns to non-technical partners.
• Interface with other bank investigators and industry peers on Electronic Crimes fraud and demonstrate bias toward action.
• Ability to identify control gaps and recommend remediation strategies.
• Excellent written and verbal communication skills and ability to brief GS management on key issues in a timely fashion.
• Bachelor's Degree in Accounting, MIS, Business Management, Engineering, or a technology-related field and Certifications such as CISSP, CISA, or CFE are a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans