Mortgage Loan Servicing Specialist

Job Description

Job Description

LHH Recruitment Solutions is partnered with a Mortgage company in Tempe, AZ that is looking to add a Customer Servicing Specialist to the team. The Servicing Specialist plays a critical role in managing loans at risk of or in default. This position is responsible for providing accurate, friendly, and efficient customer service and collections support within established service levels and in compliance with investor, company, state, and federal guidelines.

Position Details:
This is a high-volume call center position.
M-F 9am to 6pm
Onsite position. After training interim 90 days, 3 days in-office Hybrid Schedule.
Pay range $22-$25 per hour depending on years of experience.

This position requires prior recent experience with mortgage collections or default to qualify.

Key Responsibilities

• Handle high volumes of inbound/outbound calls and emails.
  Respond to borrower inquiries, voicemails, and written correspondence.
  Provide first-call resolution and escalate issues per protocol
  Monitor and manage a queue of delinquent loans.
  Identify borrower challenges leading to delinquency.
  Offer solutions including payment plans, loan modifications, and hardship assistance.
  Process payments and set up repayment schedules.
  Perform data entry and updates in loan servicing systems.
  Document borrower interactions and system tasks accurately.
  Adhere to all customer identification verification policies.
  Understand and apply investor guidelines (FHA, FNMA, GNMA, VA, USDA).
  Maintain compliance with foreclosure, loss mitigation, and bankruptcy procedures.
  Communicate with internal departments and external vendors regarding loan status.
  Collaborate with attorneys and real estate agents on foreclosure and loss mitigation cases.

Qualifications:

• High School Diploma required

• 2+ years of recent experience in mortgage servicing, collections, or default

• Familiarity with Fannie Mae, GNMA, and other investor systems preferred.

• Strong communication, problem-solving, and organizational skills.

• Ability to work in a fast-paced, call center environment.

• Experience with servicing platforms such MSP.

If you meet the minimum requirements, apply now!

Pay Details: $22.00 to $25.00 per hour

Search managed by: Morgan Ross

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.