Retention Specialist
At Guardian Tax , our Retention team plays a critical role in protecting the client experience and ensuring long-term success. If you're confident on the phone, thrive in a structured environment, and know how to turn difficult conversations into wins—you'll fit right in.
What You'll Do
Make outbound calls only to existing Guardian Tax clients
Address concerns, de-escalate issues, and reinforce the value of our services
Retain clients through professionalism, empathy, and clear communication
Accurately document call outcomes and client interactions
Work closely with internal teams to resolve issues and support client success
Compensation
$18/hour base pay
Performance bonuses with the ability to earn an effective hourly rate of $23–$24
Full-time, steady hours with consistent expectations
Schedule & Location
Full-time
In-office only (no remote or hybrid options)
What We're Looking For
Strong phone presence and communication skills
Ability to handle objections and sensitive conversations calmly
Reliable, professional, and coachable
Prior call-center, retention, or customer service experience is a plus
Why Guardian Tax
Structured role with clear expectations
Supportive leadership and team environment
Opportunity to earn more through performance—not commissions
Work that directly impacts client outcomes and company success
If you're dependable, persuasive, and ready to grow in a fast-paced office environment, we'd love to hear from you.
Apply now and join the Guardian Tax Retention Team.
Recommended Jobs
Owner-Operators Needed - Work With Our Freight Dispatch Service - $7,500 to $12,500 gross
Subject: Owner-Operators Needed – Work With Our Freight Dispatch Service We are a freight dispatch service looking for experienced Owner-Operators to partner with us and maximize their loads.…
Dedicated Regional Trucker-No Experience-Good Miles-Casa Grande, AZ
This is a job opening for a professional truck driver for a dedicated regional driver position in Casa Grande, AZ . Truckers in our company are well-supported and paid. We will support you with the…
Host
Episcope Hospitality is among the fastest growing and most exciting hospitality companies in America. Founded and overseen by restaurateur David Morton of the Morton's Steakhouse family, Episcope has…
Finance Intern
Requisition Number: 102917 Internal Audit Intern Location: # This is an opportunity to work in our Chandler, Arizona office. Compensation: $22.00 hourly Now is the time to bring…
Restaurant District Manager
District Manager At Café Zupas, we serve house-made and globally-inspired soups, salads, sandwiches, and desserts in our next generation kitchens. You’ll find real, whole food that is prepared dai…
Senior Accounting Specialist - REMOTE
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Accounting Specialist - REMOTE. In this role, you will have the opportunity to impact financ…
External Mortgage Loan Officer
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join the DFCU family, and here's what's in it for you: ~12 paid holidays ~ Com…
Crew Lead Apprentice
Announcing Our New Crew Lead Apprenticeship Program! We are excited to launch the Crew Lead Apprenticeship Program , designed to prepare the next generation of Crew Lead within our field and wareho…
Bilingual Licensed Insurance Sales - Spanish
State Farm Agency, located in Yuma, AZ has an immediate opening for a Bilingual (Spanish/English) Licensed Insurance Sales (Spanish/English). Only candidates who meet the following criteria will be …
Shop Mechanic, Bike & Snow
Overview: REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co…