Client Outreach & Customer Service Specialist

Job Description

Job Description

Description:

Join Our Team as a Client Outreach & Customer Service Specialist!

Are you ready for a career where every day is filled with the opportunity to make someone feel confident, beautiful, and empowered? Wax Center Partners, a proud franchisee of European Wax Center, is seeking vibrant and energetic individuals just like you to join our team as a Client Outreach & Customer Service Specialist!

As a crucial member of a European Wax Center team, you will not only make a lasting impact on the Guest Experience, but also have the opportunity to drive your potential earnings through motivating and competitive client outreach and booking incentives!

About the Role:

As a Client Outreach & Customer Service Specialist, you will be at the forefront of our mission to provide exceptional service to our guests. From sharing the expertise of our services and products to ensuring every guest leaves with Unapologetic Confidence, your role is vital in creating moments that matter.

Key Responsibilities:

• Share the expertise of our services, products, and wax passes with guests, while enhancing the Guest Experience and upholding exceptional customer service
• Create organic and effective client target lists for specific promotional or incentivized outreach
• Engage with clients directly by making ~100 Daily Outreach Calls to recurring, lapsed, or new Guests for 9 Phoenix locations
• Produce outreach call targets and booking conversion results
• Analyze guest profiles and collaborate with passionate associates to maximize opportunities and your earnings potential.
• Participate in engaging guest outreach to bring the experts in waxing back to the forefront of your community.
• Provide excellent customer service over the phone and in person while performing front desk operational tasks such as checking guests in and out, rebooking services, upselling, etc.
• Turn your passion for the beauty industry into a rewarding career!

What We Offer:

• A vibrant and positive work environment where every day is an opportunity to build relationships and empower confidence.
• Opportunities for growth and development as part of a supportive team
• Competitive compensation including sales commissions and bonus opportunities
• Medical, Vision, Dental, and Disability Insurance
• Paid Time Off Program
• Discounts on Waxing Services and Retail Products
• Best in class training and continuous education
• The chance to be part of a company that values fun, integrity, and excellence.

Job Experience/Skill Set:

• 6 months to 1 year of prior experience in customer outreach / call center required.
• 6 months to 1 year of guest experience / POS software experience required.
• Exceptional interpersonal and communication skills.
• Always maintain a consistently professional appearance and demeanor.
• Ability to responsibly open and close the center; this is a key holder position!
• Ability to maintain an independent working environment and exhibit self-motivation to complete call lists and achieve goals.
• Willingness to work a flexible schedule, including mornings, evenings, and weekends
• Upholds a driven, outgoing, and personable disposition

Physical Demands:

• Regularly required to stand, walk, sit, stoop, kneel, or crouch for extended periods.
• Regular use of upper extremities to type, handle, feel, and reach with hands and arms.
• Occasional lifting and/or moving up to 50 pounds.

Work Environment:

• Predominantly indoor working conditions.
• Regular use of tablets, phones, computers, copiers, and other office equipment.
• Noise level typically ranges from low to moderate.
• Fast-paced environment with intermittent periods of heavy workload.
• Embrace the excitement of a dynamic and vibrant work environment where you can unleash your sales potential by being available to work evenings, weekends, and holidays as needed.

Salary Description

Avg. $18-$29/hour incl. hourly base, bonus, and commission opportunities

Join Us Today!

If you’re passionate about delivering exceptional service, delighting our guests, and making a difference in people’s lives, we want to hear from you!

Apply now to become a part of our dynamic team and start your journey with European Wax Center.

European Wax Center is an equal opportunity employer and values diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."