Systems Administrator

Job Description

Job Description

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Title: Systems Administrator

Salary: Starting at $85k - $100K -- depending on qualifications

Status: Full-time, Salary, Exempt

Reports to: IT Manager

Location: Chandler, AZ (Onsite)

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for all aspects of the maintenance, configuration, monitoring, and reliable operations of company systems, servers, and cloud services.
• Administer and support Microsoft 365 (M365) including Exchange Online, SharePoint, Teams, OneDrive, Intune, and compliance/security policies.
• Manage Windows Server environments including Active Directory, GPO, DNS, DHCP, file/print services, and Remote Desktop Services (RDS) farm.
• Provide Windows OS support for all locations, including software deployment, hardware installation, patching, and troubleshooting.
• Administer network infrastructure including cabling, switches, routers, and wireless networks (Cisco Meraki).
• Configure and monitor SonicWall Firewalls and site-to-site VPNs, ensuring network security and performance.
• Proactively monitor systems and networks using Auvik, SolarWinds, or similar monitoring solutions; respond to alerts and prevent outages.
• Manage 3CX VoIP phone system and ensure reliable communication across the enterprise.
• Administer FreshService Ticketing System to triage, track, and resolve service requests while maintaining knowledge base documentation.
• Provide support for in-house A/V systems and equipment.
• Support and troubleshoot FibroScan devices (training provided) and occasionally transport equipment as needed.
• Implement IT security best practices, including patching, threat protection (Microsoft Defender Suite, Sentinel One, Adlumin, Barracuda), and vulnerability remediation.
• Complete assigned special projects in a timely manner.
• Assist with basic facilities and procurement support when needed.

Knowledge/Skills/Abilities Required

• Positive attitude with a strong aptitude to learn and grow.
• Strong troubleshooting and problem-solving skills with minimal supervision.
• Excellent interpersonal and communication skills (written and verbal); proven ability to collaborate effectively across teams.
• Highly accountable, reliable, and professional with strong organizational skills.
• Proficiency in Microsoft 365 administration including roles, distribution/security groups, and policies.
• Knowledge of LAN/WAN networking, TCP/IP protocols, routing, switching, and wireless technologies.
• Familiarity with network troubleshooting tools and techniques, including packet capture and log analysis.
• Experience with PowerShell scripting for automation and systems management.
• Experience with endpoint protection, threat management, and compliance frameworks.
• Ability to lift and transport IT hardware as required.

Qualifications

• Bachelor's Degree in IT-related degree required.
• Minimum 5 years of experience in a Systems Administrator or similar role.
• Preferred certifications: CompTIA Security+, Network+, A+; Microsoft Certified: M365 Enterprise Administrator or Azure Administrator; Cisco CCNA or Meraki CMNA.
• Knowledge of healthcare systems or multi-site medical practice IT needs is a strong plus.

Work environment

• Clinic and office settings

Physical demands

• Up to 25% of travel is required to support remote locations. Travel may be conducted using a company vehicle, or personal vehicle with mileage reimbursement. Must have a valid driver's license and be in good standing with the Department of Motor Vehicles.

Travel :

• Some interoffice travel may be required up to 10% with use of a company vehicle or personal vehicle mileage reimbursement
• Ability to drive, must have a valid driver's license and in good standing with the Dept. of Motor Vehicles

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)
• 3 weeks PTO
• 5 days Sick Time
• 7 Company holidays + 2 Half-days
• 401K with company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

Work authorization

Must have valid documentation and authorization to work in the U.S. (sponsorship or visa transfer not available)

Our company requires COVID-19 vaccinations for all current and future employees. Exemptions can be requested for those with a reasonable health or a religious/sincerely -held belief accommodation.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

Notice to Staffing Agencies:
It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding and cooperation.