Client Support (Legal Services)

Job Description

Job Description

Client Support (Legal Services) – AZ

Job Title: Client Support (Legal Services)
Pay: $17/hour
Schedule: Various Full-Time Shifts (Includes one weekend day and holidays)

About the Role:

At Alert Communications, we are the trusted, 24/7 voice for law practices nationwide. We are looking for Client Support to be the first point of contact for individuals seeking legal help. In this remote role, you will answer incoming inquiries, qualify leads, and provide compassionate customer support to ensure a seamless experience.

What You'll Do:

• Serve as the premier, empathetic point of contact for callers.
• Evaluate and qualify incoming legal leads and inquiries.
• Guide callers comfortably through the intake process, managing data across multiple systems.
• Maintain high standards of accuracy, productivity, and reliability.

What We're Looking For:

• Location: Must reside in Arizona (excluding Flagstaff).
• Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus).
• Tech Savvy: Proficient with computers, navigating multiple screens, and typing at least 35WPM.
• Availability: Be able to work one weekend day (Sat or Sun) and holidays.

Remote Workspace and Tech Requirements:

• Internet: High-speed Fiber or Cable internet (no Wi-Fi, satellite, or DSL) with minimum speeds of 15 mbps upload/5 mbps download.
• Setup: Must connect directly to your modem/router via Ethernet cable.
• Hardware: A personal PC or Laptop running Windows 11 or higher and a wired USB headset with a microphone. (Note: MacBooks/Apple products, Chromebooks, and tablets are not compatible).

Perks and Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid vacation time
• Free life insurance policy and legal assistance

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.