Customer Support Representative - HCM

Are you ready to embark on a thrilling journey with isolved as a Full-Time Customer Support Representative ? Dive into the dynamic world of Human Capital Management , where every day presents opportunities to make a real impact. You'll be at the forefront of helping individuals navigate their HR challenges, making you a vital ally in their success. Join a team that values innovative problem-solving, allowing you to unleash your creativity while building meaningful connections with clients in payroll and beyond. This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a fully hybrid position!

This role is perfect for empathetic individuals ready to turn challenges into opportunities. You will have benefits such as Medical, Dental, 401(k), Life Insurance, Competitive Salary + Bonuses and Flexible Time Off and more! Your expertise will help shape a brighter future, redefining HR experiences while working alongside like-minded professionals driven by integrity and teamwork. Take the leap and make a difference today!

Join us in locations like Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ; Fremont, IN; or West Chatham, MA , and be part of a future-focused team!

Hello, we're isolved

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at .

What would you do as a Customer Support Representative - HCM

As a Full-Time Customer Support Representative at isolved, you'll play a crucial role in responding to customer inquiries with professionalism and urgency. Utilizing your keen problem-solving skills, you'll ask probing questions to uncover the specific needs of each customer, ensuring that no detail goes unnoticed. Embracing our "leave no stone left unturned" philosophy, you'll participate in the HCM Customer Support phone queue, ready to assist customers and schedule follow-ups to resolve any outstanding issues effectively. When necessary, you'll escalate concerns according to Infinisource standard operating procedures, ensuring a smooth process for our clients.

Your meticulous documentation of communications and completion of assigned tasks will contribute to our high standards of service. You will also engage in ongoing customer service training to enhance your knowledge and skills, while embracing any additional duties as assigned to continually elevate our customer experience.

Does this sound like you?

To excel as a Full-Time Customer Support Representative at isolved, a diverse skill set is essential.

• Experience with Microsoft Office products
• Organizational and communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Ability to clearly communicate information both verbally and in writing
• Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• High school diploma or equivalent required.
• 2-3 years previous experience in a professional customer-facing business office environment.
• Be located in one of the following states: NC, AZ, IA, IN, UT, MA

Join us!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

#LI-Hybrid

#LI-LR1