Overnight Concierge

Job Description

Job Description

Description:

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Overnight Concierge is an important part of our brand and plays a dynamic role as the first point of contact for residents, families, visitors, and vendors during evening and overnight hours. This position provides front desk coverage and exceptional customer service by consistently being pleasant, attentive, and helpful to everyone who interacts with the community. The Overnight Concierge is responsible for maintaining a safe, secure, and welcoming environment after hours, ensuring residents and families feel supported at all times. This role is key in creating a positive and reliable experience within the senior living community by addressing inquiries, coordinating resident needs, and monitoring front desk operations overnight.

KEY RESPONSIBILITIES

• Provide front desk coverage during overnight hours, ensuring a professional and reassuring presence.
• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet and assist families, residents, guests, and vendors with a welcoming attitude.
• Monitor access to the community and maintain accurate visitor logs.
• Conduct routine checks to support the safety and security of the community.
• Assist residents with scheduling transportation, activities, or appointments as appropriate.
• Support management with administrative tasks, such as data entry, scheduling, and light clerical work.
• Order office supplies and maintain organized front desk systems.
• Address resident concerns or questions, escalating issues to management when necessary.
• Complete work order requests promptly and accurately.

CANDIDATE QUALIFICATIONS

Education:

• High School Diploma or equivalent.

Experience, Competencies, and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.