Artificial Intelligence Principal Product Manager, Real-Time Operations

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
Axon’s Real Time Operations (RTO) team is redefining how public safety and enterprise security teams respond to critical incidents—in real time. At the heart of this transformation is Fusus, our mission-critical platform that unifies video, sensors, and dispatch data into a single live operating picture.

As Principal Product Manager for Real Time Operations, you will lead the AI product strategy that powers this platform. You will shape how law enforcement agencies, hospitals, schools, and enterprises use real-time intelligence to make faster, smarter, and safer decisions. This role sits at the intersection of advanced machine learning, operational insight, and real-world impact.

You will work closely with the RTO leadership team and collaborate deeply with Axon's centralized research science team—ensuring our AI investments are tightly aligned with the field needs of public safety and enterprise users.

With real-time intelligence now essential to public safety and enterprise operations, your product leadership will help ensure Fusus delivers on this urgent mission.

Join us and help define the future of real-time response through ethical, impactful, and scalable artificial intelligence.

What You’ll Do

Location: Seattle WA, Atlanta GA, Boston MA, or Scottsdale AZ

• Define and drive the AI product roadmap across Axon’s Real-Time Operations portfolio, with a core focus on Fusus.


• Lead product development for technologies such as video object classification, re-identification of persons/vehicles of interest, NLP for audio data, and real-time incident analysis.


• Translate real-world operational pain points into actionable product strategies and AI-powered features.


• Partner closely with AI engineering, central research science, product management, field deployment, and customer success teams.


• Engage with enterprise and public safety customers to validate needs, iterate on solutions, and ensure product-market fit.


• Prioritize initiatives and guide execution based on customer value, technical feasibility, and strategic alignment.


• Contribute to cross-team collaboration and operational efficiency by promoting a cohesive AI product vision.

What Success Looks Like

To thrive in this role, you will need to combine technical fluency, product intuition, and a deep sense of ownership for customer outcomes. You won’t just ship features—you’ll own an experience that helps our customers protect communities with confidence.

• A clearly prioritized AI roadmap aligned with Fusus platform goals and validated by customer feedback.


• Strong partnerships with Axon’s central research science team and AI engineering groups.


• Measurable improvements to customer outcomes such as incident response time, detection accuracy, or operator workload.


• Timely delivery of product requirement documents and concept briefs that drive the development of scalable AI features.


• Recognition from internal stakeholders and customers for enabling impactful AI-driven product innovation.

What You Bring

• 10+ years of experience in software or AI product development, with at least 5 years focused on AI initiatives.


• A strategic product thinker who connects technical capabilities to real-world problems.


• Comfortable navigating ambiguous, high-stakes environments with a clear execution focus.


• A system-level thinker who understands the interplay between data, technology, and user workflows.


• Detail-oriented with a bias toward action and continuous improvement.

Benefits that Benefit You

• Competitive salary and 401k with employer match


• Discretionary paid time off


• Paid parental leave for all


• Medical, Dental, Vision plans


• Fitness Programs


• Emotional & Mental Wellness support


• Learning & Development programs


• And yes, we have snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected] . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.