Hotel Front Desk Attendant

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$16 - $17 hourly

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

Offering breathtaking views of the Santa Catalina Mountains, the Embassy Suites Tucson - Paloma Village hotel is tucked away at the bottom of the foothills, located in the Paloma Village on the corner of E Skyline Drive and N Campbell Ave. Our recently renovated hotel in Tucson, AZ, features modern, Tuscany-inspired decor. At Embassy Suites Tucson Paloma Village, as a team, we are better together in our work and our community. We value diversity, and we appreciate others. We are committed to improvement and the purpose of service excellence. We take pride in caring for our guests, and we exceed expectations.