IT Certified Professional - Intermediate - TS/SCI required

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

IT Certified Professional - Intermediate

Oversee complex programs that drive impactful mission outcomes for our customers as a IT Certified Professional - Intermediate. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an IT Certified Professional - Intermediate, the work you’ll do at GDIT will be impactful to the mission of INSCOM.

• Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware

• Responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance. Handles routine network activities and identifies and resolves routine network problems.

• Handles problem that the first-tier of help desk support is unable to resolve.

• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

• Maintains currency and high level of technical skill in field of expertise.

• Escalates more complex problems to Senior Level.

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.

• Perform systems administration of desktop systems connected to local and wide area networks.

• Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.

• Provide support for implementation, troubleshooting and maintenance of IT systems.

• Manage IT system infrastructure and any processes related to these systems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.

• Provides polite and friendly customer service

• Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.

• Documents incident status and solutions in incident database tools.

• Possesses current working knowledge of computers, printers, laptops, and common windows applications

• Works through various types Tier I issues with telephone assist

• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support

• Possesses comprehensive knowledge of desktop operating systems and applications

WHAT YOU’LL NEED TO SUCCEED
Bring your IT Certified Professional expertise along with a drive for innovation to GDIT. The IT Certified Professional must have:
● Education: Bachelor of Arts/Bachelor of Science
● Experience: 5+ years of related experience

● Certification: IAT II 8570/8140 Baseline Certification Security+ or equivalent
● Technical skills: Desktop system management/maintenance responsibilities- account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
● Security clearance level: TS SCI
● US citizenship required

● Role requirements:

• Location: Onsite at Fort Huachuca

• Travel: Up to 10%

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required