Live Chat Agent
NGL Transportation is an asset-based logistics service provider that offers a wide range of logistics solutions, including third-party logistics (3PL) and nationwide transportation services. With a fleet of 300 trucks, 900 chassis, dry vans, yards, and warehouses, NGL serves global clients such as Apple, Conair, Costco, Amazon, and more. For additional information, visit
Job Responsibilities:
- Engage with customers via live chat to provide assistance and support regarding transportation services
- Respond to customer inquiries promptly and professionally
- Resolve customer complaints and escalate issues as needed
- Manage multiple chat conversations simultaneously while ensuring high-quality customer service
- Identify customer needs and recommend appropriate transportation solutions
- Collaborate with internal teams to address customer queries effectively
Essential Qualifications:
- Excellent communication skills, both written and verbal
- Strong customer service orientation with a focus on problem-solving
- Ability to work well under pressure in a fast-paced environment
- Proficiency in using live chat software and CRM systems
- High school diploma or equivalent
- Ability to work independently and as part of a team
Desired Experience:
- Minimum of 2 years of experience in a customer service or related role
- Experience in the transportation or logistics industry is a plus
- Previous experience with live chat support is preferred
- Knowledge of transportation regulations and processes
Salary & Benefits:
- Minimum Salary: $20 per hour
- Maximum Salary: $24 per hour
- Currency: USD
- Opportunity for career growth and advancement
- Health insurance benefits and retirement plans
- Paid time off and holidays
- Training and development programs
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