Quality Specialist IV - Receivable Operations

Job Description

Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Specialist IV within JPMorganChase, you will play a pivotal role in maintaining our high standards of quality and compliance. Your primary focus will be conducting meticulous quality control reviews, ensuring adherence to our internal Know Your Customer (KYC) standards, procedures, and regulatory requirements. You will leverage your computer literacy and customer service skills to analyze quality results, identify root causes, and suggest solutions to problems. Your ability to think strategically will be crucial in identifying improvement opportunities and enhancing our processes. Your work will have a significant impact on our team and contribute to our commitment to excellence in customer service.

Job responsibilities

• Conduct thorough quality control reviews of Know Your customer (KYC) records, ensuring compliance with global standards and documenting results in the case management system
• Analyze data integrity and reliability, challenging assumptions and validating appropriateness of collected information
• Identify potential challenges in the quality assurance testing process and initiate solutions to maintain efficiency and accuracy
• Perform root cause analysis on key issues, risks, and trends, and propose recommendations for addressing identified deficiencies or process improvements
• Assist in presenting results to stakeholders, tracking and monitoring corrections to critical defects, and ensuring alignment with the Global Quality Assurance (QA) framework

Required qualifications, capabilities, and skills

• Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years
• Proficient in using computer systems and related technology for data analysis, problem-solving, and professional communication
• Demonstrate ability to understand and respond to customer interactions and perceptions throughout their journey with the business
• Developing proficiency in strategic thinking, with the ability to use data to understand issues and opportunities, and evaluate potential scenarios for impact and risk
• Beginning proficiency in coaching, with a focus on helping others learn, grow, and achieve their goals

Preferred qualifications, capabilities, and skills

• Beginner-level proficiency in data analytics for interpreting and utilizing data effectively
• Basic mentoring skills to support team members and contribute to a collaborative environment
• Understanding of automation processes to enhance efficiency and streamline operations
• Digital proficiency to navigate and utilize various digital tools and platforms effectively
• Knowledge of Chase Answers, Card System (C3) and Customer Assist (CA) preferred

Monday night - Friday night

7:50 pm - 4:20 am

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.