Representative 1, Call Center

Job Description

Job Description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $17-20.91/hr
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

Position Summary:
As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.

Start date: 7/13/26

Training hours: 5am-2pm for 6 weeks.

Regular Schedule: Must be available to work a full-time schedule TBD, 7 days a week on a rotation.

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems.
• High level of professionalism & strong problem-solving abilities
• Excellent interpersonal communication skills
• Able to work in a fast-paced environment, multi-task, and work with competing priorities
• Must be highly motivated and work well in team environment

Education and Experience

• High school diploma/GED
• Certification from an accredited vocational-technical or trade school a plus!
• Our Employment Benefits includes:
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement