Quality and training supervisor - Telecomm, LSS, Security

Job Description

Job Description

Full Time, Full Benefits, PTO, 401K (4% match)

Must have Telecomm, LSS and Security systems experience
Job Summary:

The Quality Supervisor oversees a team of Quality Training Specialists to execute the activities required to meet IES training and quality standards.

General Job Duties and Responsibilities:

• Work closely with Quality Manager to establish company's quality procedures, standards and specifications for all business units.
• Define and train quality procedures to team and operations staff.
• Review reports done by team to ensure customer requirements are met.
• Ensure that manufacturers’ specifications are met.
• Proactively look for ways to reduce waste and increase efficiency.
• Set up and maintain controls and documentation procedures.
• Monitor performance by gathering relevant data and producing data and recommendations.
• Make suggestions for changes and improvements and how to implement them.
• Use relevant quality tools to make sure managers and other staff understand how to improve the business.
• Monitor team to confirm we are working as effectively as possible.
• Be a customer advocate.
• Mentor team members to achieve goals; professional and personal.
• Other duties as assigned.

Physical and Mental Requirements:

• Operate as a team member of management
• Strong verbal and written communication skills
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
• For demonstration purposes, must be able to climb ladders, use hand and power tools, lift 50 pounds.
• Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must be able to learn and teach Company and customer project management systems.
• Estimated 50% travel
• Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements:

• High School diploma or equivalent.
• Must have a minimum of three (3) years training experience or related role.
• Must have a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
• Prefer BICSI trainer certification.
• Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Must have working knowledge of arithmetic, algebra, geometry and their applications.
• Skilled in numerical and statistical analysis.
• Must be able to organize and plan your work and work of others.
• Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Must meet Company minimum driving standards.
• Working knowledge of instructional design and adult learning theory practice preferred
• Must be able to lead and work as part of a team.
• Ability to determine the kind of tools and equipment needed to do a job.
• Possess good knowledge of arithmetic, algebra, geometry and their application.
• Maintain technical knowledge by attending educational workshops, reviewing publications
• Working knowledge of construction process (bid process, project management, delegation, financial etc.
• Must have BICSI Technician certification
• Prefer BICSI trainer certification.

Career Path:

• Quality Manager

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace.
For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.

Company Description

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. \r\nFor 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.