Customer Service Call Center Representative (Collections)- Direct Hire

Job Description

Job Description

BC forward is currently seeking a highly motivated Collection Specialist i n Phoenix, AZ 85040!

Position Title: Collection Specialist

Location: Phoenix, AZ 85040

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Direct hire

Note that this role requires approximately 5 weeks of hybrid training schedule Monday - Friday You will need to work in the office on Tuesday, Wednesday, and Thursday each week throughout training.

Job Type: approximately 5 weeks of a hybrid training schedule

• In-office: Tuesday, Wednesday, and Thursday

Anticipated Start Date: 11th August

Pay: $19+/hr. (Based on Experience) + (bonus based on performance)

Reminder for the schedule.

Training (approx. 5 weeks):

In total, 5 weeks of training
The first 3 weeks of training: 6 AM - 3 PM MST (Monday–Friday)
2 weeks of Nesting 5 AM - 2 PM MST (Monday–Friday)

Night Post Training Shift Schedule:

Monday – Thursday: 11 am - 8 pm or 12 noon - 9 pm MST (hours differ based on daylight saving time)

Friday: 9 am - 6 pm or 10 am - 7 pm MST (hours differ based on daylight saving time)

Saturday: 7 am -11 am or 8 am-12 pm or MST (Rotation) and (hours differ based on daylight saving time)

Pay Range: $19-$24/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Position Description:

As a Collections Team member, you’ll coordinate the activities of collecting delinquent payments for auto loan accounts from customers. The main function of a collector is to locate and notify customers of delinquent accounts to solicit payment. A typical collector is responsible for receiving payment, preparing statements to the credit department if the customer doesn’t respond, and keeping records of collection

Skills Required:

• Good analytical and organizational skills with close attention to detail.
• Intermediate MS Office skills in Excel, Access, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Ability to interface work autonomously and handle multiple projects simultaneously.
• Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Other Skills and Abilities Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.