ATSU - IT Support Technician
Full-time Description
A.T. Still University (ATSU) is seeking a full-time, non-exempt IT Support Technician on the Mesa, Arizona campus. The purpose of this job is to facilitate or provide technical assistance to ATSU's technology users. Duties & Responsibilities:
- Act as a level 1 response to University computing problems/needs or determine the need for escalation of service.
- Provide technical support to the end-user.
- Provide necessary installation and troubleshooting of computers, computer software, and peripherals.
- Assist with the University's computer training program.
- Assist with record keeping pertaining to the University's computer environment.
- Other duties as assigned.
- High School diploma and some college or technical training required.
- The person in this position should have a skillset to include a broad range of computer and software knowledge, plus logical reasoning and the ability to communicate with a diverse range of individuals.
- The person in this position must be a strong communicator who is able to impart a composed attitude to the ATSU computing community.
- Must be able to prioritize time and work well with multiple personalities, age groups, and skill sets.
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