IT Support Specialist (Help Desk III)

Overview

Seeking a fulfilling IT role where your skills make a meaningful impact every day? We’ve got the perfect opportunity for you!

ABOUT UA/UNIFORM ADVANTAGE BRANDS

At UA Brands, we’re changing the way healthcare and culinary professionals dress. For over 40 years, we’ve created stylish, high-performance uniforms designed to empower those on the front lines. Our apparel breaks the mold—combining brilliant design with real-world function. Join a team that values creativity, impact, and community, and help us redefine uniforms that don’t conform.

We are seeking a hands-on, experienced Senior IT Support Specialist (Help Desk III) to support technology operations inside our fast-paced Distribution Center in Lithia Springs, GA. This is an onsite role supporting warehouse, supply chain, and distribution operations.

In this role, you will provide advanced technical support for warehouse systems, network infrastructure, endpoint devices, and business-critical applications across distribution, retail, and corporate environments. You will serve as a subject matter expert (SME) for Warehouse Management Systems (WMS), ERP platforms, RF devices, and warehouse technology infrastructure that directly supports operational uptime and productivity.

This position is ideal for candidates with experience in:

• Distribution Center IT Support
• Warehouse Technology Support
• WMS / ERP Support
• Supply Chain Systems Support
• Infrastructure & Network Troubleshooting
• Hands-on Hardware and Systems Deployment

The ideal candidate is highly technical, operationally focused, comfortable in warehouse environments, and capable of troubleshooting issues quickly with minimal supervision.

This role includes an on-call rotation one week (including weekends) per month for after-hours support and critical issue resolution.

WHAT YOU’LL DO

Warehouse & Distribution Technology Support

• Provide Tier 1 and Tier 2 technical support for warehouse operations, distribution systems, and infrastructure environments.
• Troubleshoot and support Warehouse Management Systems (WMS), ERP systems, handheld RF devices, barcode scanners, printers, and mobile warehouse hardware.
• Diagnose and resolve hardware, software, network, and connectivity issues impacting warehouse productivity and uptime.
• Support warehouse automation technologies and operational systems used in supply chain and fulfillment environments.

Infrastructure & Network Support

• Install, configure, maintain, and troubleshoot:
• Network switches
• Routers
• VLANs
• Low-voltage cabling
• Wireless networks
• Endpoint devices
• Participate in scheduled maintenance, system upgrades, infrastructure projects, and after-hours maintenance windows.
• Assist with server and network troubleshooting alongside the Infrastructure, Development, and Database teams.
• Support Active Directory, DNS, DHCP, Office 365, SharePoint, and user account management.

Endpoint & Device Management

• Image, deploy, configure, and maintain:
• PCs and laptops
• Zebra and Android RF scanning devices
• Warehouse printers
• Thin clients
• Mobile devices and peripherals
• Maintain asset tracking documentation, deployment records, and technical procedures.
• Perform software installations, updates, and hardware replacements.

Operational & Technical Support

• Provide remote and onsite support for corporate offices, retail stores, and distribution center operations.
• Handle multiple support requests simultaneously while prioritizing business-critical issues.
• Respond to after-hours and emergency technical incidents as part of an on-call rotation.
• Execute ad hoc SQL queries and support scripting tasks using PowerShell, SQL, VB, or C++.
• Coordinate with third-party vendors and service providers for infrastructure and support work.
• Mentor and train junior IT support technicians and team members.

WHAT YOU’LL BRING

Required Experience & Skills

• Experience supporting IT operations in a warehouse, distribution center, manufacturing, logistics, or supply chain environment
• Strong hands-on troubleshooting experience with:
• WMS platforms
• ERP systems
• Windows environments
• Network infrastructure
• RF scanning devices
• Warehouse printers and mobile hardware
• Ability to work independently in a fast-paced operational environment with minimal downtime tolerance.
• Strong analytical and problem-solving skills with the ability to prioritize urgent operational issues quickly.

Technical Knowledge

• Windows OS and MacOS support
• Active Directory and Windows domain environments
• Office 365 and SharePoint
• DNS, DHCP, TCP/IP networking
• VLANs, subnetting, switches, and routers
• Imaging and deployment tools
• Low-voltage cabling and physical infrastructure
• SQL queries and scripting (PowerShell, VB, C++, SQL)
• Help desk and ticketing systems such as Jira, Workfront, or ServiceDesk+

Soft Skills

• Excellent communication and customer support skills
• Strong documentation and organizational abilities
• Ability to explain technical concepts to non-technical users
• Team-oriented mindset with the ability to mentor junior technicians

WHERE YOU’LL WORK

ONSITE – Distribution Center

Our team thrives in a fast-paced environment, working together to keep things moving smoothly. Here, you'll find a diverse group of colleagues who bring their unique perspectives and skills to the table, creating a rich and collaborative culture. If you’re ready to dive into a role with meaningful contributions and where working on interesting technologies is part of the daily routine, you’ve picked the right company!

Our distribution center is located at 777 Douglas Hill Road, Suite 100, Lithia Springs, GA 30122; we are NOT on the MARTA line.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Medical and Pharmacy Coverage

• Dental and Vision Coverage

• Life/AD&D Insurance
• Employee Assistance Program – self-care and support for life’s everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
• Auto Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Regular Social Activities and Events – Mandatory Fun
• See moreof the benefits we offer

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will provide reasonable

accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We are a Drug-Free Workplace.