L3 Help Desk / IT Service Engineer-Scottsdale, AZ

Job Description

Job Description

Job Title: IT Support Engineer/L3 Helpdesk
Location: Scottsdale, AZ

JSG is seeking an IT Support Engineer - Scottsdale, Arizona to join our client's Managed IT Security Services team. In this role, you will provide technical support to internal teams and clients, troubleshoot IT and network issues, and help maintain secure and reliable systems.

Key Responsibilities

• Manage help desk tickets and provide technical support via phone, email, and ticketing system
• Troubleshoot hardware, software, networking, and server issues
• Support client environments including workstations, servers, backups, virtualization, and networking
• Assist with VMware/Linux systems, cloud environments (AWS/Azure), and internal infrastructure
• Perform routine system maintenance, updates, and health checks
• Maintain documentation and support security best practices
• Participate in an on-call rotation for system alerts

Qualifications

• 3–5 years of IT support or help desk experience
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience
• Knowledge of Windows, Linux, networking (DNS, DHCP, TCP/IP)
• Experience with Active Directory, Office 365, virtualization (VMware/Hyper-V), and cloud platforms
• Strong troubleshooting and customer service skills
• Ability to manage multiple support tickets and meet SLAs

Benefits

• Eligible for bonuses
• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Paid Time Off + Holidays
• Training and certification opportunities

Location: Scottsdale, AZ (with local travel)

Salary: $68K + bonuses

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. \r\n\r\nJSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. \r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.