Customer Success Specialist - Prime Team
$60K - $70K | Full time | Hybrid / In-Office (101/Cave Creek) Our Prime clients aren't your average accounts. They're complex, high-volume general contractors running Davis-Bacon projects where a missed fringe rate or a misread wage determination can create real compliance exposure. This role exists because they need someone who can be the point of contact they trust to get it right. You'll own a portfolio of these clients from implementation through retention. Configuring the platform to fit how they actually work, training their admins and users, and being the point of contact they trust to get things right. No handoffs, no dropped balls. What you'll do
Onboard new Prime accounts and lead configuration sessions that match the software to each client's compliance setup. Run trainings for admins and end users, then stay available when the questions get complicated. Serve as the primary contact for all key stakeholders and build the kind of relationship where clients call you first. Manage account documentation, reporting, and contract deliverables. Identify issues, log cases, and see them through to resolution. Balance internal and external projects using both traditional and Agile approaches.
- 2+ years in technical support for web-based software
- Strong written and verbal communication, especially when translating compliance complexity into plain language
- Solid time management across a multi-client portfolio
- Experience writing clean, useful technical documentation
eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting. We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot
Recommended Jobs
Entry Level Construction Laborers
PPG Cactus Asphalt is looking for Entry Level Laborers! About the company: Pavement Preservation Group is the proud union of industry leaders—Cactus Asphalt, American Pavement Preservation, …
Structural Engineer
Job Description Job Description We are looking for a talented and driven Structural Engineer to join our team. The ideal candidate will possess a robust background in structural design, a sharp…
Bakery Production Associate
Bakery Production Associate Bakery Production Associates shall follow the Production Team Leader’s direction and fully embrace Capistrano’s Bakery Prime Directives and Statement of Values; coupled wi…
Occupational Therapist Career Opportunity
Occupational Therapist Career Opportunity Full-time - $10,000 Sign-on Bonus Your Calling, Close to Home and Heart Are you in pursuit of a career that‘s more than a job, one that …
Tour Guide
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide…
Sr Solutions Advisor (Life Sciences: Medtech, Pharmaceuticals)
Sr Solutions Advisor (Life Sciences: Medtech, Pharamceuticals) page is loaded## Sr Solutions Advisor (Life Sciences: Medtech, Pharamceuticals)locations: Dallas: Scottsdaletime type: Full timeposted on…
Sr. Manager Financial Planning & Analysis (FP&A)
Job Description Job Description Description: WHO WE ARE We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the cont…
Family Support Counselor EMPACT
Job Description Job Description Who we are: EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued comm…
Medical Scribe
20 years ago we set the standard for medical scribes. Today we’re redefining it. ScribeAmerica is a growing organization with real opportunities to advance your career in the healthcare field. Join p…
Business Transformation Consultant
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to …