Call Center Customer Service Representative

Customer Service Representative (Healthcare Call Center) - June 1st start date

Location: Onsite – Tempe, AZ

Pay Rate: $21.00/hour

Contract Length: 6 months (strong potential for permanent conversion)

Schedule: Must be available 7 days/week between 5:00 AM–10:00 PM

(Set schedule assigned within these hours)

Why This Role?

This is an excellent opportunity to join a growing healthcare organization with significant room for advancement . Many contractors in this program have transitioned into permanent roles and advanced into departments such as IT, Prior Authorizations, Claims , and leadership roles including Team Lead, Trainer, and Supervisor .

If you have call center experience, enjoy problem-solving, and want long-term career growth in healthcare, this role is a strong next step.

Position Overview

As a Customer Service Representative , you will work in a fast-paced healthcare call center environment handling inbound calls and occasional outbound follow-up calls. You will assist members, providers, and partners with prior authorization inquiries, general questions, and confidential healthcare information—while maintaining exceptional accuracy and service quality.

You will typically handle 50–100 calls per day , depending on call complexity, and will use multiple systems to document and track customer interactions.

Key Responsibilities

• Handle a high volume of inbound calls with professionalism and empathy
• Answer questions related to prior authorizations, healthcare services, and account information
• Accurately enter and update customer information across multiple systems
• Maintain strict confidentiality when handling sensitive healthcare information
• Conduct follow-up calls as needed to resolve inquiries
• Meet or exceed quality, accuracy, and performance metrics
• Navigate multiple programs and tools simultaneously while on calls

Training & Performance Expectations

• Training Schedule:
  • Monday–Friday, 8:00 AM–4:30 PM
  • 4 weeks of paid training (includes observing Memorial Day)
• Training Requirements:
  • Participation is critical
  • Four assessments with a required 90% average to complete training
  • Success is very manageable with active participation, note-taking, and completing worksheets
• Mandatory Overtime:
  • Required in January and February
  • Additional overtime may occur throughout the year due to business growth
• Shift Bids:
  • Shift assignments after training are awarded based on performance
  • Rankings are determined by total training assessment scores

Required Qualifications

• Minimum 1 year of high-volume call center experience (within the last 2–3 years)
• At least 1 year of tenure in previous roles (no job-hopping resumes)
• Ability to type 30 WPM or faster
• Strong computer skills and comfort navigating multiple systems
• Excellent attention to detail and commitment to quality
• Strong customer service and communication skills

Preferred / Bonus Qualifications

• Healthcare or medical call center experience
• Pharmacy Technician certification (a plus)
• Bilingual skills (a plus)

What Makes You a Great Fit

• You enjoy helping others and solving problems
• You thrive in a structured, metric-driven call center environment
• You’re dependable, detail-oriented, and focused on doing things right the first time
• You’re looking for a role with long-term growth potential , not just another contract

Job Type & Location

This is a Contract to Hire position based out of Chandler, AZ.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chandler,AZ.

This position is anticipated to close on Apr 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.