Escrow Support Manager

Job Description

Job Description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Escrow Support Processor opportunity with a trusted leader in title insurance, settlement services, and risk solutions , consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.

The Escrow Support Processor is responsible for the specific duties listed below.

Your specific duties will include:

• Lead and supervise a centralized escrow processing team in a high-volume production environment.
• Manage daily workflow, productivity, quality, turnaround times, and service level agreements (SLAs).
• Monitor workloads, adjust staffing priorities, and authorize overtime to meet deadlines.
• Review escrow documentation for accuracy, completeness, and compliance.
• Resolve escalated and complex issues.
• Ensure adherence to company policies, escrow procedures, and regulatory requirements.
• Partner with branch teams to communicate expectations and process updates.
• Prepare and present production, quality, and performance reports.
• Interview, hire, onboard, train, and develop team members.
• Conduct performance reviews, coaching, and corrective actions as needed.
• Lead process improvements, system updates, and workflow changes.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Make real-time decisions to manage bottlenecks and maintain service commitments.
• Identify trends impacting productivity, quality, or morale and implement solutions.
  

Required qualifications for the position include :

• High School Diploma or equivalent
• 3–5 years of experience in escrow processing or loan closings.
• Minimum 2 years of leadership or supervisory experience in a production environment.
• Strong leadership skills with the ability to manage teams under pressure.
• Strong knowledge of escrow procedures, documentation, and compliance.
• Excellent organizational skills and attention to detail.
• Strong communication and problem-solving abilities.
  

Preferred qualifications for the position include:

• Experience managing high-volume, deadline-driven workflows.
• Familiarity with P&L statements and operational cost awareness.
  

Pay Rate: $24.03 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail [email protected] or call 972.514.1515.

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Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

Company Description

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.