Sr Support Engineer 2 - Blue Yonder TMS (Transportation Management System), SQL/PLSQL

Sr Support Engineer 2 - Blue Yonder TMS (Transportation Management System), SQL/PLSQL page is loaded## Sr Support Engineer 2 - Blue Yonder TMS (Transportation Management System), SQL/PLSQLlocations: Hyderabad: Bangaloretime type: Full timeposted on: Posted Todayjob requisition id: 254263**Overview:*** Leading **AI-driven Global Supply Chain Solutions Software Product Company** and one of Glassdoor’s “**Best Places to Work**”* Seeking an astute individual that has a **strong Supply Chain/Warehouse domain experience and technical knowledge** with the **additional ability to be hands-on** with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.**Scope:*** Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.* The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.**Our current technical environment:*** **Software:** Java, GIT, Rest API, OAuth, PL/SQL* **Application Architecture**: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture* **Cloud Architecture**: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)* **Frameworks/Others**: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite**What you’ll do:*** BY TMS (TMS – Transportation Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.* Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.* Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).* Document learnings and create knowledge articles for repeated cases* Replicate and maintain customer environments* Maintain knowledge of customer solution and customization* Maintain sense of urgency and swiftness with all customer interactions* Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.* Interact with internal and external stakeholders and reports to management.* Identify areas of improvement and scope of automation on routine tasks or activities* Individuals should be passionate about working with new technologies and products.* Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.* Drive architecture and designs to become simpler, more robust, and more efficient.* Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers**What we are looking for:*** Bachelor’s degree (STEM preferred) and minimum 7 to 10 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY TMS - SCM applications and aware of Architecture, Basics of Integration, Apache /IIS and working on the product support, within the last 3-4 years minimum.* Strong experience of supporting BY TMS **Web-application:** Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY TMS.* Demonstrable experience **supporting and maintenance of enterprise cloud solutions** (we use Azure)* Demonstrable experience with **microservices based architecture on Cloud**.* Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.* Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.* Good Understanding of secure architectures, secure configuration, identity management,**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr