Student Loan Advocate (Inside Sales)

Position Title: Student Loan Advocate (Inside Sales)

Type: Hourly, Non-Exempt, Full-Time, In-Office, Non-Remote

Hours: 8 hour shift, within the hours of 6am-6 pm (varies)

About us:

Yrefy is a private student loan refinance company dedicated to assisting borrowers burdened with delinquent or defaulted private student loans. We originate loans and change borrower's bad debt to good! Yrefy is a dynamic lender that solves the student loan dilemma with unique financial products for borrowers and investors. We stand alone with our 7-year specialized refinance and investment products. Our mission is to provide financial relief to borrowers while delivering consistent returns to our investors.

Job Description:

As a Student Loan Advocate (Inside Sales), you are the first point of contact for Borrowers and Co-Borrowers struggling with the burden of private student loans. As an Advocate, you will listen to uncover their motivations, and dig deeper to understand their “ why .” Handling inbound leads and outbound follow-ups while moving Borrowers and Co-Borrowers through the application process by gathering documents for underwriting and ensuring that we are helping each unique situation.

We are looking for someone who has a history of earning 100k+ a year in inbound sales.

100% warm leads, NO cold calling.

Duties/Responsibilities:

• Communicate directly with potential borrowers and co-borrowers to understand customers' needs and options.
• Gather and verify validation documents.
• Manage queue of accounts and ensure work standards are met with customers and agencies.
• Help develop company reputation with agencies and solicit referrals.
• Support borrowers and co-borrowers from initial contact through underwriting.
• Responsible for meeting monthly minimum goals/results.
• Document all information accurately in the CRM.
• Attend mandatory weekly sales meetings.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Experience in closing deals!
• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficient in Microsoft Office Suite.

Education and Experience:

• Three (3) years of experience in consultative sales.
• Previous experience in cosmetic consultations, ie dentistry, plastic surgery, hair replacement, hair removal are welcomed.
• Debt relief/debt settlement are welcomed.
• Experience in the student lending field is preferred, but not necessary.

What We Offer:

• 100% Employer Paid Medical for Employee AND Whole Family (includes the Mayo Clinic)
• 401k/Roth Plan 4% Match with Immediate Vesting
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance, plus optional voluntary coverage
• Company Paid Short-and-Long-Term Disability Insurance
• Employee Assistance Program
• Fully Paid LifeTime Gym Membership (if >8 visit days/month)
• Student Loan Repayment Assistance
• Job-related Tuition Reimbursement
• Catered Friday Lunches
• Stocked Snack Kitchens
• Fun in-Office Work Environment
• Advancement Opportunities in a Fast-Growing Company
• And More!