The Wilde Resort & Spa - Bell Attendant/Front Desk Agent

Job Description

Job Description

The ideal candidate will work as Bell Attendant or Front Desk Agent, based on business demands.

Life as a Bell Attendant

Life as a Bell Attendant centers around delivering exceptional guest service through warm welcomes, luggage assistance, and knowledgeable support. Bell Attendants escort guests to and from their rooms, explain room features and safety procedures, and promote hotel services. They manage baggage storage and transportation, deliver items and amenities to rooms, and assist with loading and unloading vehicles. In addition to providing door assistance, they offer concierge-style services such as making reservations and sharing local knowledge. Bell attendants also support the front desk with errands and phone coverage, coordinate with other departments, and ensure all guest needs are met efficiently and professionally to enhance the overall guest experience.

Bell Attendant Duties

• Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features, and promote hotel outlets.
• Inform guests of unique features offered in rooms.
• Provide door assistance and luggage service to the guests, including delivery of items to guest rooms.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
• Handle all group baggage transfers and amenity deliveries to ensure proper handling and completion.
• Adhere to all established procedures for securing Guest luggage and items of value.
• Communicate with other hotel departments to maintain a high level of guest satisfaction.
• Prepare and deliver guest amenities.
• Assist Front Desk with errands.
• Assist with answering phones at the Front Desk.

Life as a Front Desk Agent

Life as a front desk agent involves providing exceptional guest service through a variety of responsibilities, including booking reservations, checking guests in and out, and handling VIP and group arrivals with efficiency and courtesy. The role requires strong communication and organizational skills, as agents must manage phone calls, direct messages, and resolve guest complaints promptly and professionally. Front desk agents also protect sensitive guest information and consistently use up-selling techniques to optimize room revenue. A key part of the job is ensuring guest satisfaction by responding quickly to requests or concerns and following up to guarantee a positive experience.

Front Desk Agent Duties

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Requirements

• High school or equivalent education
• Bell Services and/or Front Desk Agent experience
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Possess basic computational ability and computer skills.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• People-first culture.
• Paid time off.
• Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits.

How to apply:

Join us! Submit your application online!