Services Coordinator - Bilingual

The Services Coordinator at St. Mary’s Food Bank triages and schedules all services within the Skills Center. This position will be a central contact connecting external clients and enrolled students with programs and services including SNAP (Supplemental Nutrition Assistance Program). The Services Coordinator reports to the Client Services Manager of the Skills Center. Bi-Lingual English/Spanish is required.

Essential Functions

• Schedules student/client appointments for resources and benefits
• Creates, builds, and maintains student/client files and documents.
• Enters and maintains information in student/client database.
• Distributes and tracks bus passes.
• Updates client and student information
• Perform any other duties as directed by the Client Services Manager

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all internal/external customers of St. Mary’s Food Bank with an excellent service experience.

Scope and Complexity

May interact with all levels of leadership, employees, agency representatives, community neighbors, volunteers, external vendors, and clients.

Physical Demands/Environment Factors

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of personal computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel; possible out-of-state travel

Minimum Qualifications

• Associate’s degree and/or 2 years of administrative experience
• Customer service and interpersonal communication skills; professional when explaining general information, requirements, and processes
• Telephone etiquette
• General use of office equipment – scanning, coping, printing information and documents
• Proficient in Microsoft Office (Word, Excel) – completing online applications
• Excellent organization and time management skills
• Detail oriented
• Team player
• Comfortable working one-on-one or in a group setting with a diverse population a majority of the workday
• Ability to be compassionate and non-judgmental
• A strong sense of community involvement and the desire to make a positive difference in the lives of others
• A valid driver’s license

Preferred Qualifications

• Previous food distribution and non-profit work experience

What we offer:

• Competitive Compensation Package:
  • Competitive Pay starting at $21-$23/hour
• 401(k) Retirement Savings Plan with a generous employer match
• Employee Referral Bonus Program
• Tuition Assistance
• Comprehensive Benefits:
• Medical and Insurance Coverage
• An employee-only medical plan at no cost to you
• 4 low-cost employee-only, spouse and/or family member medical plans
• Vision and Dental coverage
• Health Savings Account generously funded by the employer and Flexible Spending Account options
• Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
• Employee Assistance and Wellness Programs
• Optional Pet Insurance and Legal Shield Identity Theft offering
• Time Off
• 15 PTO days, accrued bi-weekly, that increases with length of service
• 40 hours of Personal/Sick time
• 9 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume to: Careers – St. Mary's Food Bank.

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.