Restaurant Manager - The Compass
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovate, Hyatt employees are forward thinking and passionate about hospitality. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are focused on providing authentic hospitality. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent. Join the Hyatt Regency Phoenix Team as Manager of the Iconic Revolving Compass Restaurant We are seeking a dynamic and experienced Compass Restaurant Manager to oversee all Front of House operations at the Hyatt Regency Phoenix's renowned revolving restaurant. In this role, you will be responsible for managing day-to-day restaurant operations, ensuring an exceptional dining experience for our guests, and leading a team of hospitality professionals. Key Responsibilities:
- Manage the daily operations of the hotel's restaurants, bars, and event spaces.
- Oversee the restaurant's budget, marketing plans, and objectives.
- Implement and maintain effective food and beverage sales and marketing programs.
- Collaborate with leadership to ensure guest satisfaction and service excellence.
- Address and resolve guest concerns to maintain high levels of customer satisfaction.
- Maintain quality control for food and beverage standards.
- Hire, train, and develop staff; provide ongoing coaching and performance feedback.
- Manage payroll, reports, forecasts, inventory, and budgets for beverage operations.
- Perform daily walk-throughs to ensure compliance with health regulations and Hyatt standards.
- Communicate operational needs effectively across departments and attend regular meetings to ensure smooth coordination.
- Cultivate relationships with regular and new guests, promoting the restaurant through personalized interactions and marketing efforts.
- Be visible and hands-on in the operation, setting the tone for service excellence.
- Please note this job description may evolve based on the needs of the business and is subject to change at the discretion of the employer.
- A minimum of 4+ years of progressive leadership experience in hotel food and beverage operations.
- Strong ability to interact with and engage guests, ensuring a high-quality dining experience.
- Proven leadership abilities with a focus on team development and operational efficiency.
- Strong communication, motivational, and organizational skills.
- Experience managing high-volume concepts with a proven track record of success.
- Ability to manage inventory, purchasing, and administrative responsibilities.
- Must be flexible and able to work evenings, weekends, and holidays, as the restaurant operates from 5:00 PM to 11:00 PM, Wednesday through Sunday.
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