Program Manager Network Engagement
- Responsible for developing and implementing external communications to support the organization's reputation and strategic objectives, with emphasis on patient communications and engagement in collaboration with ACN's payer partners and health system sponsors/partners.
- Serves as primary contact/program manager with Dignity Health for Intel Connected Care marketing & communications initiatives/activities.
- Supports ACN leadership and contracted payers with the development and implementation of initiatives that support open enrollment activities, and represents ACN at community events and presentations such as open enrollment/benefit fairs, broker events, clinical integration partner events, educational seminars, tours, and conferences.
- Manages vendor and 3rd party relationships as necessary to support the organization's marketing and communications objectives.
- Manages all aspects of ACN's brand identity, to include brand guidelines, presentation templates, logos, Web Site and social media presence, etc.
- Creates and distributes internal employee-directed communications via multiple channels, and maintains educational materials/overviews/presentations used to support New Employee Orientation activities.
- Minimum 3 years applied experience in account relations/management, marketing, communication or public relations, preferably in the healthcare setting.
- Demonstrated proficiency in writing for a variety of content styles including web, news releases, flyers, blogs, social media posts, PowerPoint presentations, signs, etc.
- BS/BA in Business/Healthcare or equivalent combination of education and experience required.
- Demonstrated skills in the areas of written and verbal communication, judgment, problem-solving, presentation and public relations.
- Commitment to content accuracy; strong proofreading skills.
- Excellent oral and written communication skills.
- Working proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and social media (Facebook, LinkedIn, YouTube, Twitter, Google+). Web content management system (CMS) proficiency.
- Ability to work independently, with minimal direction, seeking guidance from supervisor when needed.
- Ability to understand priorities, resolve issues, and efficiently/effectively see tasks to completion.
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