Housing Relationship Manager - Chase Home Lending

Job Description

Community & Affordable Lending is responsible for the development, implementation, and execution of strategies to increase homeownership among minorities across the full economic spectrum and low-to-moderate income customers and communities while managing regulatory and reputational risk. Our strategies comprise of six key pillars: 1) People – attract, retain and grow a diverse sales and operations organization; 2) Presence – be visibly and actively present, both physically and virtually, in minority and low-to-moderate income communities leveraging all our sales distribution models; 3) Partners – build and enhance our relationship with key influencers and/or referral sources within the local communities; 4) Products/Programs – create, enhance and provide product/program awareness to increase access to credit; 5) Promotion – provide appropriate marketing and outreach in the communities we serve; and 6) Policy Reform – promote policy reform to enable equal access to credit, increase housing supply and availability as well as wealth creation. Our goal is to partner across all Lines of Business within Consumer and Community Banking and Home Lending to promote the Community & Affordable Lending strategic framework.

As a Vice President within the Housing Program Management team, you will concentrate on sourcing and managing Housing Assistance Programs and opportunities for growth, including our strategies of incorporating sourcing model into existing products and tools to capitalize on our advantage to the firm. You will spearhead program onboarding processes, improve customer experiences, and utilize cross-functional capabilities to maximize growth opportunities. Your responsibilities will encompass setting program growth initiatives, managing stakeholder relationships, and leading cross-functional teams to achieve business objectives.

Job Responsibilities:

• Develop and enhance affordable programs to meet and exceed a customer’s home lending objectives.
• Position the Consumer origination Community & Affordable Lending Housing Program Management team to effectively and efficiently manage the most critical projects for the business on time and in budget.
• Conduct in-depth analyses of market, sales, financial and operating data.
• Think "big picture" across the industry to continuously identify emerging trends that can be used to drive growth.
• Identify, evaluate, and source new housing assistance programs that align with organizational goals and community needs.
• Track program performance, gather feedback, and produce regular reports on program success, challenges, and opportunities for growth.
• Manage the onboarding process for new program, including completing necessary processes, ensuring compliance with industry best practices, and collaborating with internal teams to implement and monitor services.
• Create an environment within its sphere of influence that understands the importance of key control groups such as Legal, Compliance, Controls, Risk and Audit, and collaborate in process and policy design within which the project team operates.
• Maintain and manage relationship with Housing Finance Agencies (HFAs), Municipalities and Nonprofits for all down payment assistance program-related changes, compliance, industry trends, innovative developments.

Required qualifications, capabilities and skills:

• 10+ years of relevant mortgage experience
• Advanced understanding of business and management functions in financial services
• Must be located geographically to support the specific sales division.

Preferred qualifications, capabilities and skills:

• Bachelor’s degree preferred.
• 5-7 years of experience working with mortgage products/programs and credit guidelines is strongly preferred.
• Product knowledge and understanding of Chase Home Lending processes desired.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.