ServiceNow - Moveworks Senior Consultant

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 5/1/26

Work You'll Do

As a Moveworks Senior Consultant, you will:

• Lead Moveworks implementation projects and workstreams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology.
• Establish user journeys and create user stories to support the design and setup of the Moveworks AI Assistant, including configuration of knowledge management, conversational flows, and enterprise search capabilities.
• Support the iterative configuration of the Moveworks platform, engaging stakeholders to conduct reviews through joint design sessions.
• Provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate.
• Work with a team of functional and technical consultants to gather requirements and design sprints for Moveworks implementations across HR, IT, and other enterprise functions.
• Work with client stakeholders to document baseline, current state employee service delivery operations across multiple channels and systems.
• Develop the points of value to deliver throughout the AI-driven employee experience transformation effort.
• Develop detailed implementation plans for deploying the Moveworks AI Assistant and related capabilities. Establish key milestones. Finalize the budget, scope, and high-level architecture.
• Configure and optimize AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows.
• Support the integration of Moveworks with enterprise systems such as ServiceNow, Workday, and other HRIS/ITSM platforms.
• Manage all aspects of the project or workstream. Monitor and identify project issues early to mitigate any risk for the client.

Our Team:

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.

Qualifications

Required:

• Bachelor's degree
• 4+ years of experience supporting system integrations, including hands-on work with APIs (e.g., REST/SOAP) and troubleshooting integration issues
• 4+ years of enterprise platform implementation experience (e.g., Workday and ServiceNow), including configuration support, testing, and deployment activities
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited Sponsorship: Limited Immigration sponsorship may be available

Preferred:

• 4+ years of experience with solution architecture and system design for AI-driven employee experiences (e.g., virtual assistants, automation, orchestration across HR/IT platforms)
• 2+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational AI platforms
• 2+ year of experience collaborating cross-functionally with HR, IT, Information Security, and platform teams to deliver technical solutions and drive issue resolution
• 2+ year of project management experience
• 2+ year of Big 4 consulting experience
• 2+ years of experience designing and/or implementing an HR shared service center
• 2+ years of experience with employee service delivery transformation initiatives
• 1+ year of experience with natural language processing (NLP), machine learning concepts, and agentic AI workflows
• 2+ years of experience developing change management and adoption strategies for AI-powered employee tools

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,600 to $198,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Possible Locations: Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Denver, Des Moines, Detroit, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Los Angeles, McLean, Miami, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Raleigh, Richmond, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe
Information for applicants with a need for accommodation:

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