Director of Outlets - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website , Instagram , Facebook

ESSENTIAL FUNCTIONS

• Provide day-to-day leadership and operational oversight to the General Managers of all resort outlets (restaurants, bars, lounges, cafés, etc.).
• Maintain a visible leadership presence, especially during peak hours, weekends, and special events.
• Plan, direct, assign and delegate responsibility and authority for all functions of administration and planning of the restaurants to meet the daily needs of the operations.
• Maximize food and beverage department profitability; implement effective controls of food, beverage, and labor costs and monitor the restaurants’ budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
• Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.
• Hire, train, supervise, develop, discipline, counsel, and evaluate restaurant managers, supervisors, and occasionally line employees according to Hilton's policies and procedures.
• Regularly review and evaluate the degree of customer satisfaction of the restaurants; recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints.
• Ensure compliance with all company policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations; maintain cleanliness and proper sanitation of all work and service areas.
• Develop, implement and market new and creative menus to attract a pre-determined customer market; promote the cross-selling of other hotel outlets and Hilton hotels.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

• Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects,
• service techniques, and guest interaction.
• Skilled in math and algebraic equations using percentages.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.
• Driven leader with a talent for inspiring, motivating and coaching a team to exceed expectations.
• Excellent communication with all stakeholders.
• Ability to implement change gradually and with the employee’s buy in.
• Ability to execute a vision.

EDUCATION

• High School graduate or equivalent, required.
• Bachelor’s degree in hospitality or related field, preferred.

EXPERIENCE

• At least 3-5 years’ experience in food and beverage management overseeing multiple outlets.
• Experience with activations / events.
• Experience in a high-volume, fast-pace operation.
• Upscale dining experience.
• Luxury hotel / resort experience, highly preferred.

LICENSES OR CERTIFICATES

• Food Handlers Card
• ServSafe Certification
• Title IV Liquor Certification
• CPR / First Aid Certification, preferred