Communication Specialist Technician, Guardian Air - Flagstaff, AZ
Job Description
Job Description
Overview
The Communication Specialist/Technician, under the supervision of the Communication Center Supervisor, is responsible for the coordination of air and ground transports, office/clerical tasks, and preliminary billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Responsibilities
Operations
* Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.
* Obtains patient information from a variety of sources. * Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital. * Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions. * Notifies receiving hospital and ground transport of ETAs. * Skilled in the current systems utilized in the communication center. * Assists with orientation of new Communication Specialists/Technicians. * Navigation techniques/terminology, transport following, and map skills.Documentation
* Utilizes the dispatch software for data entry, reports, and statistical retrieval.
* Obtain prior authorization as needed and prepare long distance flight quotes.Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Completes all company mandatory modules and required job specific training in the specified time frame. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.Qualifications
Education
High School Diploma or GED- Required
Certification & Licensures
Approved Flight Dispatch Certification (Within 2 years of hire) - Required
Heartsaver or RQI/BLS (American Heart Association) - Preferred
Experience
EMS/Medical background- Preferred
Dispatching experience- Preferred
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