Customer Service Representative

Job Description

Job Description

Healthcare Call Center Customer Service Representative

Full‑Time | High‑Volume Inbound Calls | Growth Opportunity

We’re seeking Healthcare Customer Service Representatives to support a busy call center environment handling inbound member and provider inquiries. If you’re reliable, detail‑oriented, and passionate about helping people, this role offers excellent long‑term growth potential.

💼 What You’ll Do

• Handle inbound healthcare-related calls and perform follow-up calls when needed.
• Assist callers with prior authorization questions , general benefit inquiries, and sensitive/confidential information.
• Provide outstanding customer service with accurate data entry and strong attention to detail.
• Manage 50–100 calls per day , depending on complexity.
• Use multiple systems and software to document information and update member records.
• Maintain strong quality and accuracy scores in a performance‑based environment.

📌 Requirements

• 1+ year of recent high‑volume call center experience (within the last 2–3 years).
• Stable work history (no jumpy resumes).
• Minimum typing speed: 30 WPM .
• Ability to pass required assessments:
  • Typing Test – One Space
  • Call Center Telephone Skills
  • Basic Computer Knowledge
• Strong communication, customer service, and problem‑solving skills.
• Ability to multitask and navigate multiple systems.

Healthcare experience is preferred but not required.

📈 Why This Role Is Great

• Significant career growth opportunities — employees have moved into IT, Prior Authorization, Claims, Training, Team Lead, and Supervisor roles.
• Supportive leadership and structured development path.
• Strong opportunity for long-term success and advancement.

🕒 Schedule & Training

Availability:

Must be available 7 days a week between 5:00 AM – 10:00 PM (you will receive a set schedule within these hours).

Training:

• 4 weeks
• Monday–Friday, 6:00 AM – 2:30 PM
• Active participation required
• Must maintain a 90% average across four training tests to complete the program

Mandatory Overtime:

Required during January and February due to peak seasonal volume.

Shift Bids:

• Conducted after training
• Ranked by training test scores
• Higher performance = better shift selection

🌟 Why the Role Is Open

Increased call volume due to expanded healthcare support needs and onboarding of new member populations.

📣 External Job Summary

We are hiring Healthcare Customer Service Representatives to field inbound calls related to prior authorization, benefits questions, and general assistance. This position requires strong communication skills, excellent attention to detail, and the ability to work in a fast‑paced call center environment. You will document calls accurately, handle confidential information, and support members with professionalism and empathy.

#Westpriority26

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 30, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.