Product Service Consultant or Product Service Engineer

Support deliverable execution for New Product Introduction and Continuous Product Improvement processes for MineStar Technologies offerings.

JOB RESPONSIBILITIES:

This role will provide support and service engineering services, including product validation, investigation, troubleshooting, and diagnosing application and technical problems.

· New Product Introduction (NPI) projects

o Create documentation

o Validate form, fit and function of newly developed products

· Continuous Product Improvement

o Evaluate defects in production products

· Advance support for internal and external customer

o Triage escalations to restore customer production system

Requirements

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor's degree in computer science, Mining Engineering or Mechanical Engineer with 3-5 years’ experience in NPI and CPI
• Will accept an Associate’s with more years of relevant experience.
  
  
  
  

REQUIRED SKILLS:

• Customer focus, problem solving, technical excellence
• Project management experience.
• Experience supporting technology in an industrial or production environment.
• Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
• Familiar with schematics
• Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

SOFT SKILLS REQUIRED:

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

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