Control Room Superintendent - Operations

Remote Operations Control Centre Superintendent

Position Summary

The Remote Operations Control Centre Superintendent leads a centralized operations team responsible for coordinating real-time activities across multiple mining and processing sites. This role ensures safe, reliable, and efficient execution of production plans across mining, processing, leaching, electrowinning, and haulage systems through disciplined control room operations and data-driven decision-making.

The Superintendent sets execution standards, develops frontline leadership, and ensures the control centre functions as an active operational partner to site teams—not a passive monitoring function. The role is based at a centralized operations location with regular travel to operating sites.

Key Responsibilities

Control Room Leadership

• Lead, coach, and develop Control Room Supervisors and operators supporting multi-site operations.

• Establish clear expectations for shift execution, escalation, and decision authority.

• Maintain consistent performance across a 24/7 operating environment.

Integrated Operations Coordination

• Coordinate production activities across mining, processing, leaching, electrowinning, and haulage functions.

• Ensure alignment between production plans, real-time execution, and system constraints.

• Support optimization across the full production value chain rather than individual assets.

Process Control & Performance Monitoring

• Oversee the effective use of advanced process control systems to improve stability, throughput, recovery, and energy efficiency.

• Monitor leach and electrowinning performance, including solution management, reagent usage, cell performance, and product quality.

• Ensure fleet management and autonomous or semi-autonomous haulage systems are aligned with production requirements.

Operational Reporting & Data Integrity

• Ensure accuracy and consistency of operational data, including production, delays, downtime, blending, and shift outcomes.

• Lead structured shift reviews and performance discussions.

• Provide clear, actionable performance updates to operations and senior leadership.

Safety & Operational Discipline

• Promote a strong safety culture within remote operations.

• Ensure incidents, near misses, and abnormal events are reported and escalated appropriately.

• Support continuous improvement of risk controls, procedures, and operating standards.

Standards, Procedures & Execution

• Develop and maintain control room SOPs, escalation protocols, and execution playbooks.

• Establish consistent handover routines, daily operating rhythms, and review cadences.

• Ensure documentation is practical, actively used, and continuously improved based on operating feedback.

Qualifications

Required

• Bachelor's degree in Mining Engineering, Metallurgy, Process Engineering, or a related field (or equivalent industry experience).

• 8+ years of experience in mining and/or mineral processing operations.

• At least 3 years of experience leading supervisors or frontline operational teams.

• Strong understanding of integrated mine-to-plant production systems.

• Experience with advanced process control systems in a processing environment.

• Working knowledge of fleet management systems and autonomous or semi-autonomous haulage.

• Proven ability to make sound decisions in time-critical, high-consequence environments.

• Strong written and verbal communication skills.

Preferred

• Experience working in or supporting a centralized or remote operations control centre.

• Exposure to digital transformation, automation, or operational excellence initiatives.

• Lean, Six Sigma, or similar continuous improvement training.

• Formal leadership or frontline management development.