MVD Service Representative (56790)
- We invest in YOU – From day one, we provide intensive training to help you succeed in insurance sales. We cover the cost of your licensing and offer ongoing support to help you grow in your career. We are offering more than just a job, this is an opportunity to build your future with a supportive and dynamic team. Apply now and see how far you can go!
- $16-$18/hour
- Bi-Weekly Payroll
- Medical, Dental, and Vision Insurance
- Voluntary Benefits
- FREE Basic Life Insurance & Long-Term Disability Coverage
- Paid Holidays
- Paid Sick Time
- Paid Time Off
- 401(k) Retirement Savings Plan with up to a 4% Company Match
- Short Waiting Period for Retirement Benefits
- Career Pathing & Advancement Opportunities
- Paid Training & Licensing Assistance
- Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
- Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required.
- Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
- Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
- Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.
- Knowledge of, or the ability to learn, ADOT/MVD rules, regulations, processes, and procedures.
- Ability to apply customer service principles and best practices with a customer-centric focus.
- Strong verbal and written communication skills.
- Ability to type and use a keyboard at a pace consistent with expected productivity.
- Proficiency in operating a PC/computer, proprietary MVD software, and standard office equipment.
- Ability to adapt to a changing work environment, including updates to processes and procedures.
- Ability to work effectively in an office environment, including standing or sitting for extended periods and working outdoors when necessary.
- Weekend availability required.
- This is an entry-level training position and does not require prior experience.
- One year of previous MVD experience in title and registration and/or driver’s licenses is preferred, or successful completion of training and adherence to performance standards (typically within six months).
- Must possess and maintain a valid driver's license.
- Background check and fingerprinting are required.
- As this position may require driving or the use of a vehicle as a function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
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