Hotel Host Lead (Guest Service Agent)
- First contact for guest concerns - Each hotel to set specific options for service recovery
- Training of all new Hotel Hosts
- Conduct huddles to ensure clear communication of the days events to all Hotel Hosts
- Food & Beverage inventory and ordering
- Oversee FIFO (first in/first out) process with Food & Beverage
- Conduct property tours for new hires and clients as necessary to assist the Sales department
- Oversee group reservations to ensure that they are pre-assigned and pre-keyed
- Initiate boards for Housekeeping in the morning
- Walk through of public areas and kitchen with follow up report/checklist to management
- Responsible for overseeing proper meeting room set up/tear down for internal and external clients
- Act as Manager on Duty in the absence of management
- Inventory control of Hotel Host Stand supplies and kitchen supplies
- City Ledger follow up notices
- Expedia/hotels.com billing
- High School Diploma or GED
- Six months experience as a Hotel Host at Hyatt Place
- Completion of all First Place Training Modules
- Schedule flexibility -must be ableto work any shift
- Outstanding customer service skills
- Ability to work well with other associates
- A desire and the ability to grow into a management role is preferred
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