Quality Control Specialist-Hybrid

Job Description

Job Description

Quality Control Specialist:

Company Overview
Founded in 1917, our company has been a trusted leader in the channel marketing industry, supporting some of the world's most recognized brands across multiple sectors. For more than a century, we have helped our clients manage incentive and marketing programs with accuracy, transparency, and exceptional service.

We are currently seeking a Quality Assurance Specialist who thrives in a detail-oriented environment and enjoys working with data, processes, and financial transactions. This role is critical in ensuring the accuracy, integrity, and compliance of claims processing, payments, billing, and system updates across multiple client programs.

Position Summary:

The Quality Assurance Specialist is responsible for maintaining high standards of quality and accuracy within the incentives processing environment. This role reviews claims, payment batches, billing reports, and IT ticket submissions to ensure compliance with internal procedures, client program guidelines, and service level agreements.

The ideal candidate has strong analytical skills, exceptional attention to detail, and advanced proficiency in Microsoft Excel . This position also requires the ability to identify irregularities or potential fraud indicators when reviewing payment activity .

Key Responsibilities:

• Review and process payment batches for multiple client programs on a weekly or bi-weekly basis.
• Ensure payment data is accurate, balanced, and properly documented.
• Assist with monthly reconciliations and client billing preparation.
• Monitor payment activity to identify inconsistencies or potential fraud indicators.
• Perform quality checks on processed claims to ensure accuracy and compliance with program guidelines.

Required Skills & Qualifications:

• Intermediate to advanced Microsoft Excel skills (data analysis, formulas, reporting).
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical, problem-solving, and investigative skills.
• Excellent attention to detail and accuracy, especially when reviewing financial transactions.
• Ability to identify irregularities or potential fraud indicators in payment processing.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Effective communication skills for providing feedback and reporting findings.

Why Join Us?

• Hybrid Work Schedule (Combination of In-Office and Remote Work)
• Be part of a company with a 100+ year legacy of success and innovation
• Work with industry-leading brands across diverse sectors
• Contribute to a team that values quality, collaboration, and continuous improvement
• Opportunity to grow within a trusted leader in channel marketing
• Medical, dental, vision, 401K, pet insurance, legal and identity theft monitoring