Child Support Specialist - Intermediate

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED:

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist Intermediate. This position is responsible for performing the full-range of journey level child support case management duties associated with child support activities; providing services to custodial and non-custodial parents to establish paternity, establish orders, review orders for modification based on economic circumstances, and enforce orders for support.

Essential Duties and Responsibilities include but are not limited to:

• Locate absent parents to collect and enforce child support obligations/payments.
• Review and analyze case files.
• Determine appropriate legal actions to be initiated; prepare and file pleadings for court actions (e.g. contempt petitions, wage assignments, etc.).
• Interview individuals who are parties to the case.
• Collect child support for distribution to the applicant or state.
• Collect pertinent documents and information; draft correspondence.
• Communicate with various judicial jurisdictions.
• Assist in on-the-job training and provide technical assistance to subordinate level staff.

Knowledge in:

• Strong understanding of case management principles and techniques.
• General working knowledge of legal documents and procedures; court and legal system processes.

Skills in:

• Excellent communication skills (both oral and written).
• Experience in maintaining and organizing a high-volume caseload.
• Proficient in computer software applications, i.e. Microsoft Office applications and Google tools.
• Proficient in automated information and case management systems.
• Use of interviewing techniques to obtain information.
• Experience collecting or recovering expenses, repayment, fees, or obligations.
  

Ability to:

• Learn automated systems, the Arizona Child Support Services case management system, manual and automated enforcement tools, and interfacing databases.
• Multi-task and thrive in a fast-paced, performance driven environment.
• Meet performance measures and data reliability goals.

The ideal candidate for this position will have:

• One-year experience as a Child Support Specialist in Arizona State Service or the equivalent in another jurisdiction. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substituted.
• Case management; investigative research and analytical ability; court order interpretation; collections experience.

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: