Field Training Coach

Job Description

Job Description

At Swig we believe in working together to create a happy, urgent and genuine experience for our customers! As the Field Trainer you will work closely with the Operations and Training teams to oversee new store openings and to ensure all leaders are successfully benchmarked on our tried-and true Swig processes. To be successful in this role you must work as a strong partner, collaborate with internal teams, and generate excitement with our new teams as they learn the Swig Way. If you’re interested in being part of Swig’s exceptional growth and want to have a blast along the way as we’d be excited to have you in this important role.

HOW YOU’LL MAKE AN IMPACT:

• Oversee new store opening team and coaches; coordinating store setup, soft opening, grand opening and after support
• Ownership of benchmarking all Certified Training Leads and NSO team members and shift leads
• Partner with Market Director to ensure timeliness of hiring and training
• Collaborate with field GMs and DMs on existing stores in the field to execute Certified Training Lead process, including coaching, training, and validation of benchmarks
• Coordinate calendar and travel of NSO leaders to complete training at Certified Training store
• Support franchise store operations, as needed
• Ability to support existing stores as shift lead in the field, as needed
• Champion Swig’s values to create a best in class experience for customers and team members
• Lead by example in a fast paced environment by coordinating and prioritizing team member tasks to run shift smoothly

WHAT YOU’LL BRING TO THE ROLE:

• At least 6 months experience as a Swig General Manager OR at least 1 year experience as supervisor within the industry
• Open to traveling up to 70% of the time to new store locations
• Strong organizational skills, with attention to detail
• Ability to offer weekend support when needed
• Excellent verbal and written communication skills

HOW WE SHOW THE LOVE BACK :

• Free & Discounted drinks and treats
• Paid Time Off
• Benefits (medical, dental, vision, 401k)

WHO WE ARE:

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, so if you're looking for a fun career instead of just a job, join us! We offer unique opportunities for promotion and delightful teams who create happiness one cup at a time.