Patient Services Coordinator (Casa Grande, AZ)
- An experienced team built around a culture of professional growth and knowledge-sharing.
- We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
- We serve with passion, purpose and excellence.
- Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
- We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
- Immediately acknowledge, greet and service all guests in a friendly, professional manner.
- Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
- Utilize elevated customer service approach and communication style when working with patients.
- Direct and answer calls in a timely, professional fashion.
- Strategically manage patient schedule on behalf of Clinic Team.
- Understand, support and track current marketing initiatives for the clinic.
- Organize office, maintain supplies, and ensure accurate patient files.
- Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
- Maintain day-to-day operational procedures.
- Lead morning team meeting on behalf of Clinic Team at the start of each day.
- Make deposits (transportation required) and maintain cashbox.
- Reconcile all deposits daily and report weekly.
- Patient Retention
- Patient Referrals/Reviews
- Schedule Efficiency
- Collected Payments
- Accurate Data/Patient Files
- Support Northland Employee Corporate and/or Department guidelines.
- Check and verify quality.
- React to change productively and handle other essential duties as assigned.
- Assist with development of clinic performance.
- High school diploma preferred or equivalent work history.
- 1-2 years' experience in a customer service, medical reception, or retail position preferred.
- Proficient computer skills and knowledge of Microsoft Office Programs.
- Industry familiarity encouraged.
- Ability to manage all confidential information with complete discretion.
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