Customer Service Director - The Park at Surprise

Who You Are:

You enjoy providing top-notch service to prospective and current residents and team members. This role acts as a community-wide liaison for multiple departments ensuring efficiency and functionality with the ability to grow into an Executive Director role over time.

Essential Duties and Responsibilities:

• Assist in the overall operations of the community.
• Ensure care, services, and other activities are provided and conducted within state guidelines.
• Work with various departments to evaluate strengths and needs, overseeing as assigned.
• Work within each department to educate and gain understanding of day-to-day tasks.
• Assist collaboratively with the Community Executive Director, Director of Resident Services, and Director of Community Relations to ensure continuity of care delivery, alongside resident and family satisfaction.
• Conduct hiring, performance, and disciplinary evaluations as assigned by the Executive Director
• Conduct monthly training and development; including but not limited to all staff meetings, staff in-services, and state-compliance training.
• Monitor financial progress throughout the month by creating a spenddown each month and following up with Department Heads.
• Manage PPE supplies (masks, gowns, face shields, etc.) and respiratory program to include fit testing, etc.
• Meet regularly with the Community Executive Director and Department Heads as assigned.
• Assist the Director of Community Relations on tours and move-in details.
• Serves as Manager on Duty when scheduled.
• Other duties as assigned.

Job Requirements:

• Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow employees, residents, and the public at large.
• Must be an honest and dependable individual.
• Must maintain proper hygiene.
• Must be professional in dress and presentation.
• Must be willing to be active during entire work shift.
• Must be able to effectively communicate verbally and in writing in Standard English and use own judgment and initiative in daily activities.
• Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.
• Must have strong organizational skills, as well as the ability to prioritize and meet deadlines.
• Must be detail and team work oriented.
• Must attend required in-services/ workshops to further education of skills and community requirements.
• Must be drug-free and submit to urinalysis drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• The employee shall be responsible for maintaining the integrity of Koelsch Communities.

Licenses, Certifications, & Education Required:

• Passed an approved food handler’s or ServSafe course as required by County, State and/or Community policy.

Supervisory Requirements:

• This role does not have any supervisory requirements.

Uniform and Appearance Requirements:

• Professional business attire including closed-toed shoes. Must abide by the Community dress code policy.

Position Equipment:

• This role is provided a laptop or desktop computer that remains in the community.
• Carry / wear earpiece and handheld radio and respond appropriately to calls as needed.

Work location and Travel Requirements:

• This role is a 100% on-site role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands:

Must possess qualities of leadership, tact, and adaptability to change. Must be neat in appearance, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use your own good judgement and initiative in daily duties.