IT Help Desk Specialist Local Only

• Troubleshoot and resolve issues with hardware, software, and networks, ensuring meticulous documentation of problem symptoms and resolution steps in the helpdesk database.
• Manage the automated processes for setting up and maintaining computer hardware and software.
• Responsible for directing the development and ongoing management of guides and manuals for the utilization of IT systems and software applications.
• Work jointly with the Human Resources department to ensure efficient and prompt handling of requests for creating and terminating user accounts.
• Maintain an accurate inventory of the organization's hardware, software, and other various assets.
• Establish and maintain regular written and in-person communications with the organization executives, department heads and end users regarding pertinent IT activities.
• Supervising and directing the operations of the VOIP Call Center, as well as coordinating the integration and separation of call center agents.
• Possess and apply advanced knowledge in Artificial Intelligence (AI) technologies, including machine learning, natural language processing, and neural networks, to innovate and enhance IT solutions and strategies.

• Relevant educational background (Associate or Bachelor's degree, Certifications).
• Possession of pertinent work experience in the field.
• Proficient in overseeing IT operations within environments subject to stringent regulations.
• Experience in leading teams and working collaboratively with management-level groups.
• Skilled in managing and overseeing the entire range of functionalities within Google Workspace.

• Efficiently and independently acquire new knowledge, adapt to emerging technologies, and stay current with innovative methods.
• Critical thinking, attention to detail, and adaptability in a dynamic environment.
• Detail-focused and adept at operating in a dynamic, rapidly evolving work environment, with strong capabilities in prioritizing tasks and multitasking effectively.
• Capable of working autonomously with minimal supervision and collaboratively with team members from diverse technical backgrounds.
• Possess strong skills in both verbal and written communication.
• Consistently meet deadlines for completing IT operations and project tasks within the set timeframes.
• Knowledgeable in relevant data privacy regulations and legal practices.
• Thorough understanding of HIPAA regulations.
Exceptionally self-driven and motivated.

Flexible work from home options available.