L1/L2 System Administrator in Tempe, AZ
- Windows Server administration (2016/2019/2022) including Active Directory management
- Linux system administration (RHEL, Ubuntu, CentOS) including shell scripting and system maintenance
- Server hardware troubleshooting and maintenance
- Network troubleshooting (TCP/IP, DNS, DHCP, VLAN configuration)
- Virtualization platform support (VMware vSphere, Hyper-V)
- Backup and recovery operations using enterprise backup solutions
- Patch management and security compliance monitoring
- Performance monitoring and system optimization
- IT Service Management (ITSM) ticket resolution and escalation procedures
- Advanced workstation software break-fix support for Windows and Linux clients
- IMAC operations (Install, Move, Add, Change) for enterprise environments
- System imaging and deployment using automated tools (SCCM, WDS, or similar)
- Asset lifecycle management and inventory control
- Enterprise printer and peripheral support including network printer management
- Client Center (Tech Bar) technical support
- Hardware diagnostics and replacement procedures
- Network connectivity troubleshooting and cable management
- 2+ years of experience in system administration or L1/L2 technical support
- Hands-on experience with Windows Server environments and Active Directory
- Working knowledge of Linux system administration and command-line operations
- Experience with virtualization technologies (VMware, Hyper-V)
- Understanding in network troubleshooting and TCP/IP fundamentals
- Experience with IT ticketing systems and ITSM processes
- Knowledge of enterprise backup and recovery procedures
- Understanding of change management and incident management frameworks
- Strong documentation and technical communication skills
- CompTIA A+, Network+, or Security+ certification
- Microsoft certifications (MCSA, MCSE, or Azure fundamentals)
- Linux certifications (CompTIA Linux+, RHCSA)
- Experience with PowerShell and Bash scripting
- Familiarity with cloud platforms (AWS, Azure, or hybrid environments)
- ITIL Foundation certification
- Experience with monitoring tools (Nagios, PRTG, SolarWinds)
- Knowledge of configuration management tools (Ansible, Puppet, Chef)
- Expertise in enterprise inventory control systems
- RingCentral CX/EX administration experience
- Must be within driving distance of Tempe, Arizona, and willing to work onsite when needed
- Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
- Must be able to lift up to 50 lbs for server and equipment handling
- Must be able to stand or walk for extended periods in data center environments
- Must be able to work in server rooms and confined spaces including under-floor cable management
- Ability to work occasional evenings or weekends for maintenance windows
- Valid driver's license and reliable transportation
- You are an excellent communicator in writing and speaking.
- You have the ability to work independently but also value teamwork.
- Your problem-solving skills are excellent.
- You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
- You seek a community of virtue-centered co-workers and clients.
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