HR Shared Services Co-Ordinator 3

Roles & Responsibilities

• Receive and respond to inbound inquiries from associates regarding HR matters in the Sales organization.
• Act as a liaison between the Sales organization and the Associate Service Center (ASC).
• Provide support via phone/email for general inquiries, incidents, and process-related queries.
• Use HR systems (Workday, SAP, Taleo, ADP) for data entry, tracking, and troubleshooting.
• Document issues and identify appropriate actions for resolution.
• Guide employees on self-service tools and portals.
• Perform proactive outbound communications when required.
• Build strong relationships with associates and leaders across the Americas ASC.
• Coordinate and facilitate the onboarding process for new hires.
• Ensure accurate completion of new hire paperwork in HR systems.
• Maintain both physical and digital employee files.
• Support Sr. HR Manager with HR projects, reporting, retention initiatives, and leadership reports.
• Participate in employee engagement, communication, and associate resource group (ARG) support.
• Assist in payroll, offboarding, benefits, and reporting requirements.
• Perform occasional overtime as needed.

Experience Required

• Proven experience with HRIS/ERP systems (Workday, SAP, Taleo, ADP).
• Prior experience handling case management systems and knowledge portals.
• Exposure to onboarding, HR operations, payroll, and employee support.
• Experience in creating and maintaining reports/spreadsheets.

Skills & Certifications

• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong oral and written communication skills.
• Ability to multitask and manage several caseloads in a fast-paced environment.
• Strong problem-solving and attention-to-detail skills.
• Ability to independently resolve routine problems and inquiries.
• Quick learner with adaptability to new systems and processes.
• Team-oriented with strong relationship-building ability.

Eligibilities & qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Prior HR coordination or HR support experience required.
• Willingness to work onsite Monday–Thursday and remote on Friday in Tempe, AZ.