Clubhouse Team Member

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Job Overview:

Provide Members, Guests, and Visitors with a superior level of service while performing administrative and operational functions. Assist in providing a welcoming and safe environment for Members, Guests, and Visitors.

SHIFTS for this position are 8 Hours on both Saturday and Sunday.

Pay Rate: $15.00/Hourly with an additional Shift Differential for full 8-hour shifts on Saturday and Sunday of $2.50/Hourly ($17.50)

Essential Job Responsibilities:

The job responsibilities listed are typical examples of the work performed by this position.

Guest Services:

• Greet Members, Guests, and Visitors with the highest level of respect, courtesy, and hospitality.
• Perform new Member Orientation: obtain and enter all required Member information into the Clubhouse database, provide the Clubhouse Rules & Regulations Document, and provide a tour of the facility.
• Address basic questions about the Clubhouse.
• Staff is required to wear apparel as designated by the Clubhouse Manager.
• There may be manager-approved exceptions granted for the wearing of holiday-appropriate costumes or attire.

Administrative Duties:

• Process various Clubhouse forms, transactions, and associated fees as required.
• Process daily Petty Cash.
• Administer Clubhouse Rules and Regulations with respect and kindness. Document and escalate incidents and rule violations as needed.
• Be responsive to Member feedback, suggestions, and complaints. Document and escalate to Management as necessary.

Operational Duties:

• Regularly inspect Clubhouse and recreation amenities for cleanliness, safety, and maintenance. Document and notify Management of safety issues and maintenance needs immediately.
• Ensure the Member Service Desk and all areas of the Clubhouse are routinely maintained to the highest appearance standards.
• Answer the Clubhouse phone promptly, take messages, and redirect calls as needed. Phone must be with the Team Member at all times.
• Complete assigned Daily Clubhouse Checklist items to ensure the Clubhouse is properly opened, maintained, and closed per shift responsibilities.
• Perform Pool and Spa water testing procedures. Notify Management of pool maintenance issues or test result variances.
• Ensure supplies available to those visiting the Clubhouse are always stocked and neatly displayed.
• Fully support Social and Private Events whenever possible where maintaining daily responsibilities is not compromised.
• Attend mandatory trainings and/or meetings.
• Performs other duties as assigned.

Education, Experience & Skills:

• High School Diploma or equivalent required.
• 1-2 years prior Customer-facing role and/or prior customer service role.
• Integrity to maintain Clubhouse, Member, and Committee confidentiality.
• Basic functional knowledge of Microsoft Word, Excel, and Powerpoint, ability to scan and store documents, navigate drives and folders, and upload, download, and save or print documents.
• Ability and willingness to learn and execute Clubhouse-specific computer programs. Hands-on and written training material will be provided.
• Responsive, organized, and have effective listening and communication skills.
• Ability to collaborate and to work unsupervised.
• Physical demands include ability to lift to 25 pounds with or without reasonable accommodations, bending, kneeling (e.g. picking up towels, restacking weights, moving patio furniture and equipment as needed, water testing, sweeping, taking out the trash), regular walking through all areas of the Clubhouse.
• Proficient in English.

Work Schedules and Hours:

• Saturday, 8 Hours - Sunday, 8 Hours.
• Sick pay accrual.

Since 1991, HOAMCO (Homeowners Association Management Company) has successfully handled every aspect of community association management. We manage over 550 communities in six states and are continuing to grow.