Mortgage Underwriting Manager
Job Description
Job Description
As a TLS Mortgage Underwriting Manager
You will ensure the quality and integrity of underwriting decisions and processes as well as provide exceptional service to all stakeholders involved. This requires extensive knowledge of our underwriting guidelines including agency loans and the ability to address complex loan scenarios. The Underwriting Manager role requires the ability to effectively manage assignments and escalations each day while maintaining SLA’s on all job tasks. In addition, the ability to communicate, lead, and help build the best underwriting department in the country.
Daily responsibilities include, but are not limited to:
- Handle various escalations and scenarios
- Assist with second signing team members looking to obtain additional signing authority
- Lead trainings and underwriting department calls
- Help develop and implement new guidelines and programs
- Various other special projects
- Assist with closing and post-closing requests
- Assist with daily underwriting assignments and production reporting
- Assist with processing loan denials/withdrawals
Time permitting:
- Review to ensure Agency (FNMA/FHLMC) requirements are met on conforming loans,
- Accurately perform compliance reviews and escalate as necessary
- Provide excellent customer service through friendly, professional and responsive communication with both internal and external customers
Qualifications:
- Encompass knowledge preferred
- 3-5 years of mortgage underwriting experience required
- 3 years management experience preferred
- High school diploma or GED required. BA or BS highly desired
- Proficiency with automated underwriting systems such as DU and LPA
- Self-starter with strong work ethics and professionalism
- Team-player and able to work autonomously to meet critical deadlines
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